When you hire a planner for your wedding or any event for that matter, communication is key! It is important to maintain effective communication that will help to foster a happy and beneficial relationship between you and your planner. Here are 5 reasonable expectations to have of your wedding planner in regard to communication:
1. Know Your Planner's Office Hours
Your planner will likely provide you with his or her email and phone number, and he or she may also outline a few healthy communication boundaries as well. While it would be great to have a planner that can always be readily available, boundaries are super important else you end up with a completely burnt out planner. Here are a few good rules of thumb. Assume that office hours are between 9 AM – 5 PM Monday through Friday. Many planners do also take Monday as a day off to recuperate from a long weekend of events. As a result, your planner may not be available or responsive during these times.
2. Email is Best
Only contact your planner by phone for urgent matters. Use email as your go to for everyday correspondence. This will also serve as written documentation to protect you and your planner.
3. Be Patient
Remember that while your planner will likely make you feel like yours is the only event they are hosting, most planners are actually hosting upwards of 15 to 30 events at any given time of the year. So, if you do not receive an immediate response, do not fret. Expect a response rate of up to 48 hours.
4. Be Responsive
Just as it is important for your planner to maintain timely communication with you, it is also imperative that you return the favor. It is a good idea to try to respond to your planners questions and concerns within 5-7 business days as some things, if not handled quickly, may hold up your planner from working effectively.
5. Show and Tell
Sometimes it is better to show and tell. When vendors email you documents and other communications be sure to forward or CC your planner. If the topic of discussion is more on the creative side, use clear and effective language, and always try to use a visual aid such as a picture to show your planner (or other creative vendor) exactly what you mean.